Privacy statement

INTRODUCTION
This is the privacy statement of Misset Uitgeverij B.V., hereinafter referred to as Misset Uitgeverij. An overview of Misset Uitgeverij's brands can be found at misset.com/portfolio.

This privacy statement applies to the processing of personal data of customers, (registered) users, and visitors of our (mobile) websites and apps, as well as other services and products of Misset Uitgeverij. Here, we explain which data we collect, how we process it, for what purposes, and what rights you have.

Misset Uitgeverij handles personal data carefully and in accordance with the General Data Protection Regulation (GDPR).

This privacy statement was last updated on October 4, 2024.

CONTROLLER AND CONTACT
The data controller is Misset Uitgeverij B.V., located in Doetinchem. For questions about this privacy statement, you can contact us via privacy@misset.com or by mail at Customer Service Privacy Department, Hanzestraat 1, 7006 RH Doetinchem.

PERSONAL DATA AND PURPOSES OF PROCESSING
Misset Uitgeverij obtains personal data in various ways, which it uses for different purposes.

Subscription, Product, or Service Purchase
When subscribing to a service, registering for an event, or purchasing products/services through our webshops, we process contact information (such as name, address, phone number, email address) and transaction data (such as bank and payment details). We also process information about your usage, such as the status of your subscription and participation in events.

This data is used to provide our services. Therefore, we process this data in the context of performing a contract.

We also use your data to improve our products and services. For this processing of your personal data, we have a legitimate interest.

Visiting a Misset Uitgeverij Website
During your visit to our websites, we collect data such as IP address, browsing behavior, and interests through statistical and tracking cookies and similar techniques. This data is used to improve our websites and tailor content and advertisements to your preferences. If you are logged in with an account, we can link this data to your account. For the use of tracking cookies and similar techniques, we ask for your consent. You can withdraw this consent at any time by deleting the cookies through your browser settings. On our websites, we also use functional cookies. These allow us, for example, to remember your login details so that you do not have to log in repeatedly as a user. The processing of personal data by functional cookies is based on the performance of the contract.

More information about the use of cookies can be found in our cookie statement.

Sometimes our websites contain links to other websites. We are not responsible for the use of your personal data via those websites. Please read the privacy statement of the website you visit.

Use of Apps
Our apps provide access to (premium) content for subscribers and make managing your account easier. If you are logged in, we can link data about your app usage to your account.
Cookies are also used within the apps, for which we ask your permission in advance, except for the use of statistical and functional cookies.

Adblockers
We use techniques to detect whether an adblocker is being used. This information is used to analyze the effect of adblockers on our business operations and to inform you about it. Additionally, we want to offer the option to access our content by disabling the adblocker or through alternative access methods, such as purchasing an ad-free subscription. We do not use personal data when detecting adblockers.

Account
On our websites, you can create an account to access premium content, offers, and discounts. When creating an account, you provide personal data and can set preferences. The processing of this data is based on the contract.

Communication from Misset Uitgeverij
You can subscribe to newsletters and other forms of communication tailored to your preferences. We use your data for this based on your consent. You can withdraw your consent to receive communications at any time via the link in each communication.

After purchasing our products, we may send communications about similar products based on our legitimate interest, unless you have opted out. You can unsubscribe via the link in each communication.

Link-tracking
We can measure whether you click through to our websites and what actions you take via tracking links in, among others, our newsletters. This is done through cookies and is based on your consent. If you arrive at our website through an external link, this may also be configured via UTM parameters.

Communities
On certain websites, users can post messages and contact other users. The information you enter is used to make it visible within the community and is based on your consent.

Social media
Misset Uitgeverij uses social media platforms for communication. If you use these platforms in combination with our services, we may receive and process personal data based on your interactions – such as name and email address. This data may be used to measure reach on social media. We do this based on our legitimate interest.

(Re)targeting and Customer Match Activities
To promote Misset Uitgeverij's products and services, we use various forms of targeting.

We use (re)targeting techniques to display advertisements based on previous interactions with our websites. We also use customer match activities where hashed email addresses are shared with advertising and social media platforms such as Meta and Google for targeted advertisements – and to reach out to prospects with similar characteristics.

The legal basis for this is your consent.

A hashed email address refers to the use of a hash function to convert the original email address into a string of characters that do not directly reveal the original information. Hashing is a form of encryption widely used in information technology to secure data, including email addresses.

Market Research
When you participate in market research, we process your data to improve our products and services. This is based on the performance of the contract.

Participation in Online Actions and Contests
The data you provide when participating in actions or contests is used for their execution and possibly for personalized communication, such as emails, if you give your consent.

Contacting Customer Service
The contact information you provide when contacting our customer service is used to handle your inquiry. We may store this data to improve our products and services (for example, through anonymized Q&As that can be adjusted based on customer input). We have a legitimate interest in processing your data.

RETENTION PERIODS
We do not keep your personal data longer than necessary for the purpose for which you provided the data, unless legal obligations require a longer retention period.

SHARING AND DISCLOSURE OF PERSONAL DATA
Misset Uitgeverij may share personal data within its group and with third parties, such as technical service providers, under strict conditions and only if necessary for the performance of our services.

Third parties must provide sufficient guarantees regarding technical and organizational security measures and may only process the data on behalf of Misset Uitgeverij.

SECURITY
We take appropriate technical and organizational security measures to prevent unauthorized access, alteration, disclosure, or loss of personal data. Our systems are secured both physically and technically, and only a limited group of employees has access to the personal data.

YOUR RIGHTS
Under the GDPR, you have the following rights:

• Access and Correction: You can request to see what data we process about you and have incorrect data corrected.
• Deletion: You can request the deletion of your personal data. In some cases, we may be able to refuse your request, for example, if we need to retain data based on a legal obligation.
• Objection: You can object to the use of your data for marketing purposes.
• Restriction of Processing: You can request the restriction of processing your data due to your specific situation.
• Data Portability: In certain cases, you have the right to have your data transferred in a commonly used format.
• Withdrawal of Consent: You can withdraw your consent for data processing.
• Filing a Complaint: You have the right to file a complaint with the Data Protection Authority.

Do you have a question, a request, or would like to object? Please send an email to privacy@misset.com or send your request by mail to Customer Service Privacy Department, Hanzestraat 1, 7006 RH Doetinchem.
To process your request, we may ask for additional information to verify your identity.

TRANSFER OUTSIDE THE EEA
When Misset Uitgeverij collaborates with parties outside the European Economic Area (EEA), we ensure that data protection meets European standards. This can, for example, be done through standard data protection clauses approved by the European Commission.

BUSINESS TRANSFER
If Misset Uitgeverij merges with or is acquired by another entity, your personal data may be transferred to the new entity. We will inform you about this in advance.

CHANGES TO THE PRIVACY AND COOKIE POLICY
We may update this privacy statement from time to time. We recommend regularly reviewing this page for any changes. In the case of substantial changes, we will inform you accordingly.